Welcome to Buyer Coach, a property coaching service provided by PEASY Services Pty Ltd (ABN 82 607 331 206) (“PEASY”, “we”, “us” or “the Company”). These Terms & Conditions (“Terms”) form a legally binding agreement between PEASY and you, the client (“you” or “Client”), when you sign up for the Buyer Coach service.
By electronically accepting these Terms (for example, by ticking an acceptance box or clicking “I agree” during sign-up) and paying for the service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you should not proceed with sign-up or payment.
For clarity, “Buyer Coach” or “the Service” refers to the real estate buyer coaching and advisory services described in this Agreement. “Agreement” refers to this contract formed by these Terms upon your acceptance. Other capitalised terms may be defined within these Terms.
(Note: It is recommended that you retain a copy of these Terms for your records. This Agreement is written in plain English for consumer use and is governed by the laws of New South Wales.)
Buyer Coach Service Overview: The Buyer Coach service is a personalised property coaching and advisory service for retail property buyers (non-professionals). We provide guidance and education to help you make informed decisions in your property purchase journey. All services are delivered remotely (e.g., via Zoom meetings, phone calls, emails, written reports, and online questionnaires), allowing you to participate from anywhere with internet access.
Included Services: Under this Agreement, we will provide you with the following:
Property Strategy Coaching: We will discuss and help you develop a property purchasing strategy based on your goals (for example, whether you are buying a home or an investment, and your budget and preferences).
Suburb Shortlisting: Using objective multi-data scoring and analysis, we will help identify and suggest shortlists of suburbs or areas that meet your criteria (such as budget, property type, growth trends, amenities, etc.).
Market & Planning Data Guidance: We will guide you in interpreting relevant market data and town planning information. This may include explaining trends in property prices, supply and demand indicators, and pointing out planning controls or upcoming infrastructure that could impact your decisions.
Due Diligence & Risk Flagging: We will highlight potential due diligence items and risk “red flags” related to properties or areas you’re interested in. For example, we might identify if a location is affected by special zoning regulations, or is in a bushfire-prone area, flood zone, or other environmental overlay that could pose risks. We will inform you of these issues so you can investigate further.
Buyer Education & Support: The service includes education on the end-to-end property buying process. We will coach you on tasks such as how to conduct inspections, how property negotiations or auctions work, and general tips for interacting with sellers or agents. We provide support through answering your questions and offering general advice to build your confidence as a buyer.
Negotiation Coaching: We can advise you on negotiation strategies and tactics in a general way (for example, how to make an offer, when to negotiate, understanding agent techniques), empowering you to negotiate on your own behalf.
General Property Research Support: We will assist with general research related to your property search. This can include explaining how to read property reports, how to use property websites or data sources, and helping you interpret the information you find. We may provide written summary reports or notes based on our analysis of various data points for the areas or properties you are considering.
All guidance we provide is data-driven and educational in nature. We aim to equip you with information and understanding so that you can make well-informed decisions.
Delivery of Services: Our services will be delivered remotely. This typically involves:
Scheduled coaching sessions or consultations conducted via video conference (e.g., Zoom) or telephone.
Email communications and possibly questionnaires or forms for you to fill out, so we can gather information about your needs and provide tailored advice.
Written deliverables such as summary reports, suburb analysis scorecards, or checklists delivered to you via email or a secure online portal.
We will begin working on your service shortly after you sign up and pay (usually immediately or within 1 business day). We will coordinate with you to schedule any calls or to request necessary information (such as a client questionnaire about your property requirements). We strive to deliver any agreed reports or materials within a reasonable timeframe, and we will keep you informed of expected delivery schedules during the process.
(Optional Customisation: If there are specific service packages or tiers, details of what each includes can be inserted here by the provider.)
While we are committed to providing high-quality coaching and information, it is important to understand what our Service does not include and the limitations of our advice.
Not Professional Advice: All information, guidance, and coaching we provide is general in nature and for educational purposes. It is not legal advice, financial advice, tax advice, or other professional advice tailored to your personal circumstances. We are property coaches and data analysts, not licensed financial planners, accountants, lawyers, or tax advisors. You should always consider seeking advice from qualified professionals (e.g., a licensed conveyancer or solicitor for legal matters, a financial advisor or accountant for financial/tax matters, or a licensed property valuer for formal property valuations) before making significant decisions. Our guidance is meant to complement, not replace, professional advice in those domains.
No Real Estate Agent or Buyer’s Agent Services: We are not acting as a real estate agent or buyer’s agent on your behalf. This means:
We do not represent you in any property transactions.
We do not contact sellers or real estate agents to negotiate or inspect properties for you.
We will not bid at auctions or attempt to purchase property for you.
We do not receive commissions from property sellers or act as an intermediary in transactions.
You remain solely responsible for performing inspections, negotiations, and purchase transactions yourself (or with the help of licensed professionals you engage separately).
No Specific Property Recommendations: We will help you analyze and shortlist areas or property types, but we do not recommend or select specific individual properties for you to buy. Any example properties discussed are purely to illustrate concepts or data points, not to tell you “this is the one” you should purchase. The decision to choose any particular property is entirely up to you.
No Guarantee of Outcomes: We do not guarantee that following our coaching will result in you purchasing a property, getting a particular price, achieving any financial return, or any specific outcome. Property markets are influenced by many factors outside our control. Past performance of property values or rental returns is not a reliable indicator of future performance. We cannot and do not promise that any area or property will perform well or that you will achieve any specific goal. No forecasts or promises are made about future market movements or property values.
Educational Purpose Only: Our service is intended to empower you with knowledge and tools. Any decisions or actions you take (such as making an offer on a property, signing a contract, or choosing not to proceed with a purchase) are your own responsibility. By using our Service, you acknowledge that you are responsible for your own buying decisions. We will not be making decisions for you; rather, we provide support to help you make informed decisions.
No Legal, Financial, or Tax Advice: For emphasis, nothing in our communications or any materials we provide should be taken as legal, financial, or tax advice. For example:
We might discuss general aspects of contracts or what to watch for (like “cooling-off periods” or “subject to finance clauses”), but we are not giving you legal advice on how to draft or negotiate your contract. You should have a qualified solicitor or conveyancer review any contract before you sign.
We can explain how loan pre-approval works in general, but we are not providing credit or mortgage advice as part of Buyer Coach. (However, Note: PEASY Services Pty Ltd is affiliated with a mortgage brokerage; see Privacy & Data Use section on how we might connect you with additional help separately, with your consent).
We can discuss property investment concepts at a high level (like yields or capital growth drivers), but we are not advising you whether a property is a good investment for you specifically, nor are we licensed to provide personal financial product advice. Always consult a licensed financial adviser for investment advice tailored to you.
No Valuations or Financial Guarantees: We do not provide official property valuations. Any estimated values or price opinions we discuss are drawn from third-party data or market observations and are not guaranteed. You should not rely on our indicative figures as a substitute for an independent valuation or professional appraisal. Additionally, we provide no guarantee that any property you consider will be financeable by a lender, that insurance will be available, or any other financial aspect — those must be verified with the relevant institutions.
Service Limitations: The Buyer Coach service is a support and coaching service, not an end-to-end buyer agency or brokerage. We do not:
Conduct physical property inspections for you (though we can guide you on how to do them or what to look for).
Handle any legal paperwork for property transactions.
Communicate with sellers or their agents on your behalf in a transaction context.
Provide any service that would require us to hold a real estate agent licence for acting on your behalf in a purchase (since we do not do those activities).
Provide any kind of financial product advice (such as whether you should borrow, how much to borrow, whether to use a certain bank, invest in a certain fund, etc.). Those questions should be directed to licensed credit or financial professionals.
By agreeing to these Terms, you acknowledge the above exclusions and agree that you understand the scope and limits of the Service being provided.
(Solicitor Customisation: If the business requires additional specific disclaimers (e.g. if the service is regulated by any specific property or finance regulations), a legal advisor should review and add them here.)
To get the most out of the Buyer Coach service and to ensure a smooth collaboration, you as the Client have certain responsibilities and commitments under this Agreement:
Provide Accurate Information: You agree to provide true, accurate, and complete information when requested by us. This includes completing any client questionnaires or providing details about your situation (e.g., your property goals, budget range, preferences, and any specific concerns). Our coaching is based on the information you supply; we are not liable for any outcome stemming from incomplete or inaccurate information you provide.
Active Participation: Buyer Coach is a collaborative process. You are responsible for actively participating in the coaching process, including attending scheduled Zoom/phone sessions on time, engaging with the materials provided, and putting in reasonable effort on any tasks or homework we might suggest (for example, exploring certain suburbs online or reading provided materials). If you need to reschedule a session, you should give us reasonable notice.
Decision Making: You acknowledge that all final decisions and actions are yours to make. We will provide input, guidance, and education, but you must use your own judgment (and any independent professional advice you obtain) to make purchasing decisions. You are responsible for deciding if a particular property meets your needs, how much to offer, whether to proceed with a purchase, etc. You agree that you will not solely rely on our service in lieu of your own decision-making.
Due Diligence: You are responsible for conducting appropriate due diligence before purchasing any property. While we will highlight certain risk factors or recommend due diligence steps (such as obtaining building and pest inspections, checking council planning maps, consulting legal advisors to review contracts, etc.), it is ultimately your responsibility to carry out those steps or engage professionals to do so. For example, if we flag that a property is in a flood zone, you should verify this information through official channels and consider obtaining expert reports if necessary.
Use of Delivered Materials: We may provide you with written reports, data printouts, or other materials as part of the Service. These materials are for your personal use only. You agree not to copy, distribute, publish, or share our reports or any proprietary materials with any third party without our prior written consent. (This is to protect our intellectual property and the confidentiality of our analysis.) You may, of course, show parts of our reports to your spouse/partner or professional advisors as needed for your own purchasing process, but you must not sell or give the entire report to other buyers or publish it publicly. The Client will own the copy of the report provided to them, but PEASY retains ownership of the intellectual property and data within it. (In other words, you have the right to use the report for your personal purposes, but you cannot reproduce or distribute it beyond that scope without permission.)
Technological Requirements: Since services are delivered remotely, you are responsible for ensuring you have the necessary technology and internet access to participate. For example, you should have a stable internet connection for Zoom calls and a device that can open common file formats (PDF reports, etc.). If technical issues on your side prevent a session from taking place, let us know as soon as possible so we can reschedule or find an alternative solution.
Communication: Maintain reasonable communication with us. If you have questions or need clarification on something we’ve provided, please ask. If you become unresponsive for an extended period (e.g., not replying to emails or missing scheduled calls without notice), we may pause work until hearing from you.
Compliance and Etiquette: You agree to behave respectfully and lawfully in all interactions with our team. Harassment, abuse, or inappropriate conduct may result in termination of the service (with no refund, except as required by law). You also agree not to use the information from our service for any fraudulent or unlawful activity (e.g., you will not use our reports to mislead others).
By fulfilling these responsibilities, you help us provide you with a high-quality service, and you reduce the risk of misunderstandings or issues. If you have any uncertainty about your role or responsibilities, please discuss it with us.
Upfront Payment: The Buyer Coach service is provided on a fixed-fee basis, typically under AUD $1,000 (inclusive of GST) per service package, as quoted to you at the time of purchase. You agree to pay the full fee 100% upfront at the point of sign-up (checkout). We will not commence work until payment is received. All prices are listed in Australian Dollars and include GST (Goods and Services Tax) unless stated otherwise. Payment may be made via the online payment methods we support (such as credit card or other electronic payment gateways).
No Ongoing Fees: This is not a subscription or ongoing retainer (unless explicitly stated for a particular package). You pay once for the service package, and there are no recurring charges beyond that single upfront fee, except if you choose to purchase additional services or upgrades separately later.
No Refund for Change of Mind: Once work on your service has commenced, we generally do not provide refunds if you simply change your mind or decide to cancel the service part-way through, except where required by law. Due to the personalized and time-intensive nature of our coaching and analysis, and the fact that we often begin work immediately after signup, we cannot recover the time and resources already allocated. Please consider your purchase carefully. By agreeing to these Terms and making payment, you acknowledge that you do not have a guaranteed right to cancel or receive a refund simply because you have changed your mind or your circumstances have changed.
Commencement of Work: In most cases, we will begin providing the service (such as sending you a questionnaire, scheduling an initial call, or starting data analysis) within a very short time after your signup and payment. By purchasing, you are requesting and consenting that we begin service delivery promptly. You understand that because service delivery begins promptly, no statutory cooling-off period may be available for cancellation (to the extent permissible by law). (In general, Australian Consumer Law does not mandate a cooling-off period for services like this when you initiate the purchase, unlike some unsolicited sales; see Governing Law section.)
Your Rights Under Australian Consumer Law: We will always comply with the Australian Consumer Law (ACL). Nothing in these Terms is intended to exclude, restrict, or modify any rights you have under the ACL or other applicable law that cannot be lawfully excluded. Under the ACL, our services come with consumer guarantees that, for example, they will be provided with due care and skill and be reasonably fit for the purpose that we represent. If we fail to meet a statutory guarantee, you may be entitled to a remedy such as a repair, re-supply or refund, depending on whether it is a minor or major failure.
In line with your ACL rights:
If a problem with our service amounts to a major failure (for instance, if we fail to deliver anything promised at all, or the service is substantially unfit for its common purpose), you are entitled to choose a refund or other remedies as allowed by law.
If the issue is minor and can be fixed, we will work with you to rectify it (for example, by re-performing part of the service or correcting any mistake) within a reasonable time.
We do not provide refunds or cancellations for reasons that are not mandated by law, such as if you:
change your mind about using the service,
decide that you no longer need the service after we have started,
or fail to engage with the service (for example, not utilizing the sessions or not providing information needed) – in such cases, no refund will be due because the service was available to you as agreed.
Cancellation by Us: We reserve the right to cancel the service and issue you a pro-rata or full refund if, for example, unforeseen circumstances prevent us from delivering the service to you at all (e.g., sudden illness or unavailability of key personnel and no suitable alternative). We would notify you as soon as possible if such an event occurred. We also reserve the right to cancel or terminate the service if you materially breach these Terms (for example, engaging in prohibited conduct or failing to fulfill Client Responsibilities despite our attempts to resolve the issue). In such a case of termination due to your breach, refunds will be handled in accordance with our legal obligations (likely no refund for the portion already delivered, and possibly a refund for any part not delivered, at our discretion and as appropriate under law).
Invoicing and Receipts: Upon payment, we will provide you with a receipt or invoice confirming the amount paid. If you require a formal tax invoice (for GST purposes), please let us know and we will supply one.
No Withholding (Non-Payment): Because payment is upfront, issues of late payment should not arise. In the event that a payment is charged back or reversed (e.g., a credit card dispute without valid cause), we reserve the right to cease providing the service until the payment issue is resolved. You may also be liable for any reasonable costs of debt recovery if a payment you owe is not honored.
(Solicitor Note: This section can be modified to include any additional refund policy details or cooling-off rights if applicable for specific sales scenarios. Under ACL, not all situations allow no refund; ensure compliance with mandatory guarantees.)
We understand that timely delivery of our service is important to you. We commit to providing the Buyer Coach services in a timely manner, and as outlined below:
Service Commencement: As noted, we typically begin the service immediately or within 1 business day of your signup and payment. If you have purchased via an online form, you will usually receive an introductory email within hours (or up to 1 business day) confirming the next steps (such as scheduling a call or providing us with more information about your needs).
Typical Timeline: The exact timeline for delivering the components of our service can vary depending on the scope of your needs and how quickly you provide us with necessary input. Generally, for the standard Buyer Coach package:
We will schedule an initial coaching call or strategy session with you within a few days of signup (or at a time that suits your schedule).
After we have gathered your requirements (via the call and/or questionnaire), we will begin the data analysis and suburb research. We aim to deliver any written report (such as a suburb shortlist report or risk assessment summary) within approximately 1–2 weeks of collecting all required information from you. If your package is smaller (e.g., just a single call and email summary), the turnaround could be faster (a few days).
We will keep you updated. If at any stage you’re unsure about when you will receive something, you can contact us for an update.
Dependencies on Client: Please be aware that our delivery timeline may depend on your responsiveness. For example, if we send you a questionnaire and we are waiting on your responses, the timeline will shift based on when we get that information. Similarly, scheduling of meetings depends on availability; if you need to postpone a meeting, that may push out the completion time.
Delays and Force Majeure: While we do our best to meet stated timelines, occasionally delays can occur due to factors outside our control (for example, illness, technical problems, or difficulty obtaining certain data from third-party sources). If a delay occurs, we will notify you as soon as possible and discuss an adjusted delivery plan. Minor delays will not automatically entitle you to a refund, but if a delay is substantial and amounts to a failure to deliver the service within a reasonable time, you may have rights under ACL (as discussed in the Refunds section) and we will work with you to remedy the situation (which may include offering a partial refund or other resolution if appropriate).
Method of Delivery: All deliverables (reports, summaries, follow-up notes) will be delivered electronically, typically via email (in PDF or similar format) unless otherwise arranged. Coaching sessions will be delivered via online meeting platform (Zoom or an equivalent). You are responsible for downloading or saving any materials we send in a timely manner. We recommend saving a backup of any reports we send you.
Completion of Service: The service will be considered “delivered” or completed once we have provided all the components outlined at the time of purchase. For instance, if your package includes two coaching calls and a final written report, completion occurs after those calls have been held and the report has been delivered. We may check in with you to confirm you have everything you need. After completion, further assistance would require a new engagement or an extension purchase, unless we have expressly included some follow-up support in the package (any such inclusion will be communicated to you).
Satisfaction and Feedback: Our goal is that you are satisfied with the service. If at any point during delivery you feel something is not meeting your expectations, please let us know immediately (don’t wait until the end). We appreciate the opportunity to address any issue or confusion in real-time. Often, a quick clarification or an extra bit of help can resolve concerns.
No Absolute Deadlines Unless Agreed: Unless we have explicitly agreed in writing to a hard deadline (for example, you tell us you have an auction on a specific date and we agree to deliver analysis before then), any timeframe we give is an estimate, not a guarantee. We will of course make a reasonable effort to accommodate any time-sensitive needs you communicate to us, but cannot promise to meet a deadline that wasn’t mutually agreed. Always communicate any critical timing requirements to us upfront.
(Optional Clause for Customisation: If you offer any service guarantee like “delivered in 14 days or your money back”, it should be stated here. If not, the above language suffices to set expectations.)
Your privacy is important to us. In order to provide the Buyer Coach service, we will need to collect and use some personal information about you. This section describes how we handle your data and with whom we might share it.
Personal Information Collected: Upon sign-up and during the service, we will collect information such as your name, contact details (email, phone number), and information about your property objectives (for example, the type of property you are looking for, budget range, family situation if relevant, etc.). We may also keep records of our communications with you and any documents or data you provide to us in the course of using the service.
Use of Information: We will use your information primarily to deliver the Buyer Coach service to you. This includes analyzing your situation to give tailored advice, contacting you to schedule sessions, sending you reports, and generally fulfilling our obligations under this Agreement. We may also use your contact information to send you service-related notices or follow-ups. We will not use your personal information for any purpose not related to delivering or improving our services, unless we have your consent or are required by law.
Internal Sharing (Affiliated Services): PEASY Services Pty Ltd offers other services (for example, mortgage broking through our affiliate PEASY Mortgage Brokers). You consent to us sharing your information internally between the Buyer Coach service and our related businesses, specifically our in-house mortgage brokers, for the purpose of enhancing your service experience and efficiency. For instance, if during our coaching you express interest in getting a home loan pre-approval or need finance advice, we may refer you to or consult with our mortgage broker team within the company (with your permission) to streamline the process for you. Any internal sharing of your data will still be done in accordance with our privacy obligations – the information is not going outside our organization except to our affiliated entity or as otherwise stated here.
Third-Party Service Providers: We use certain third-party tools and data sources (mentioned in the next section) to deliver our service. In some cases, we might input some of your data (like a suburb or property address you’re looking at, or maybe your first name/email for scheduling software) into these tools. We only do so as needed for service delivery. We also may use third-party software for video calls (Zoom), for sending emails, or for managing client information (CRM). These providers may process your data on our behalf (for example, Zoom will handle your video/audio data during a call). We take reasonable steps to ensure any third-party providers have appropriate data protection standards. By agreeing to these Terms, you acknowledge that your information may be processed by these third-party services as part of delivering the service.
No Sale of Personal Data: We will not sell or rent your personal information to third parties for marketing or any other purpose. We also will not share your personal information with unrelated third parties except as needed to provide the service or as required by law.
Legal Compliance: We will handle your personal information in compliance with applicable Australian privacy laws (such as the Privacy Act 1988 (Cth) and the Australian Privacy Principles). We have measures in place to protect your data from unauthorized access or disclosure.
Data Security: Your data is stored securely, whether in cloud storage or local systems, and we limit access to those in our team who need to know it for providing the service. However, please understand that no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of information, but we follow industry best practices to protect it.
Retention & Deletion: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected (i.e., to provide you the service and as required for our business records or legal obligations). If you wish to have your personal data deleted or anonymized after the completion of the service, please let us know. There may be some information we need to keep for legal or record-keeping reasons (for example, invoices or communications for compliance), but we will honor any reasonable request to delete data that is not required to be retained.
Marketing Communications: We generally won’t bombard you with marketing, but we may send you occasional updates about our services or related opportunities (like a free webinar on property tips) that we think could interest you. You will have the option to opt out of any such communications. (Service-related communications, such as scheduling or advice emails, are not considered marketing and are necessary for us to perform our contract with you.)
Disclosure by Law: If we are ever required by law to disclose your information (for example, under a court order or lawful request by authorities), we will comply with that legal requirement. Where lawful to do so, we would inform you of such disclosures.
Contact for Privacy Requests: If you have any questions or requests regarding your privacy or how we handle your data (for example, if you want to update your information or obtain a copy of the personal data we hold about you), you can contact us at customerservice@pz.com.au. We will address your inquiries in accordance with our legal obligations and our commitment to customer service.
(Solicitor Note: If a detailed Privacy Policy exists, you might refer to it here. If data sharing with an affiliate raises any compliance concerns (especially if that affiliate is a separately regulated entity like a licensed credit provider), a solicitor should review how consent is obtained. The clause above assumes an integrated approach with consent.)
Our coaching and advice rely heavily on data gathered from various third-party and public sources. While we strive to use reputable sources and accurate data in our analysis, PEASY Services Pty Ltd does not guarantee the accuracy, completeness, or timeliness of any third-party information or data used in the Buyer Coach service.
Sources of Data: Some of the key data sources and tools we use include, but are not limited to:
CoreLogic (property sales history, valuations, market trends)
Pricefinder (property data and sales records)
DSR (Demand to Supply Ratio) or other demand/supply indicators
Microburbs (suburb liveability and demographic scores)
Investar (investment property analysis data)
realestate.com.au and Domain (property listings, market data, sold data)
SQM Research (vacancy rates, historical trends)
Heatmaps.com.au (for visual mapping of data like price growth, rental yield, etc.)
Various local council and state planning portals (zoning maps, development plans, etc.)
Government datasets for factors like bushfire-prone land maps, flood maps, environmental overlays, school catchment areas, planned infrastructure, and more.
Accuracy of Data: We do not independently audit or verify every piece of data obtained from these sources. Data can contain errors, be outdated, or be subject to interpretation. For example:
A mapping tool might show an area as flood-prone based on historical models, but actual flood risk can change or might be mitigated by new infrastructure.
Real estate listing sites might have incorrect information about a property (like land size or number of bedrooms).
Demographic or crime statistics for an area might be based on census data that is a few years old.
Automated valuation estimates (like those from CoreLogic or Pricefinder) are just estimates and can be wrong.
By using our service, you acknowledge that any information derived from third-party sources is provided on an “as-is” basis for your convenience, and we are not liable for errors or omissions in that information.
No Warranty on Third-Party Information: To the fullest extent permitted by law, we make no warranty or guarantee regarding the accuracy, reliability, currency or suitability of data from third parties. For example, we cannot promise that the CoreLogic data we share is completely up-to-date or free of mistakes. Similarly, any rankings or scores (like a suburb “livability score”) are subjective or based on algorithms we don’t control, and should be treated as one input among many in your decision process.
Your Use of Data: Any data or third-party information we provide to you is meant to assist you, but should not be solely relied upon without cross-checking. Important decisions (like purchasing a property) should incorporate multiple forms of due diligence. We encourage you to double-check critical information through your own research or by consulting relevant authorities:
If we tell you a property is zoned a certain way based on a council map, you might verify that by checking the official council zoning maps or contacting the council.
If our data indicates a property sold 5 years ago at a certain price, you could verify through a title search or official source if it’s a critical point for you.
If a map shows an area is in a bushfire zone, consult official government resources or a bushfire risk assessor for the most current evaluation of that risk.
No Third-Party Endorsement: Mention of any third-party product, service, or website in our materials is not an endorsement by us. We don’t control the content of third-party websites or resources that we might direct you to for more information.
Updates to Data: Data we provide is a snapshot in time. Property and market data changes regularly. Our reports do not automatically update. Once delivered, they may become outdated. We are not obliged to provide free updates later unless it’s part of a separate ongoing service or agreement.
In summary, we use third-party data to inform our coaching, but we cannot take responsibility for any inaccuracies in that external data. You agree that we will not be held liable for losses or damages arising from errors in third-party information that we relayed, as long as we transmitted it in good faith and without negligence on our part.
(Optional: If needed, specific disclaimers required by certain data providers could be inserted. For instance, some government data licenses require notifying the user of specific limitations; ensure compliance if applicable.)
This section limits our liability to you and sets out certain acknowledgments and indemnities. We ask that you read this section carefully to understand the extent of our obligations and your responsibilities in terms of risk.
1. No Liability for Certain Losses: To the maximum extent permitted by law, PEASY Services Pty Ltd (and its directors, employees, contractors, and agents) will not be liable to you for any indirect, special or consequential loss or damage you suffer, or for any loss of profit, loss of opportunity, business interruption, or loss of data, arising out of or related to this Agreement or the Buyer Coach service. In other words, if something goes wrong, we are not responsible for losses that are side effects of the main problem or that would be considered unforeseeable or not a natural result of our breach. We are also not liable for your costs of finding an alternative property or any perceived loss because a property you were interested in was sold to someone else, etc.
2. Cap on Liability: To the extent that our liability cannot be lawfully excluded, and to the extent permitted by law, our total aggregate liability to you for all claims arising from or in connection with the service or these Terms (whether in contract, tort (including negligence), equity, or under statute) is limited, at our election, to either:
(a) the supplying of the services again (i.e., we would perform the coaching service again for you, at no additional cost); or
(b) the payment of the cost of having the services supplied again (i.e., refunding you an amount equal to what it would cost for someone else to provide a similar service).
In practical terms, since our service fee is under $1,000, this means our liability would be capped at no more than the amount you paid us (or redoing the work, which would be of equivalent value).
(This limitation is consistent with section 64A of the ACL, which permits liability to be limited in this way for services not of a kind ordinarily acquired for personal, domestic, or household use or consumption. However, we do not seek to limit liability for services in any manner not permitted by law.)
3. Non-Excludable Guarantees: As noted under ACL, we do not exclude or restrict the application of any statutory rights or guarantees that cannot be excluded. If a court or tribunal with jurisdiction finds that a provision of our Terms is unlawful or void under the ACL or other legislation (for example, a term that is considered “unfair” under the unfair contract terms laws), that term will be severed from this Agreement and the rest of the Terms will remain in effect.
4. Assumption of Risk: By using our service, you acknowledge that buying property carries inherent risks. Property values can go down as well as up, markets can change rapidly, and unforeseen issues can arise with any property. You acknowledge that you understand these risks and that our coaching is not a guarantee against them. You agree that, to the extent permitted by law, you assume responsibility for any outcomes of your property purchase decisions. If you buy a property and it doesn’t meet your expectations (for example, it decreases in value, or hidden problems emerge), you will not hold us responsible for that outcome — especially if those outcomes relate to risks we warned you about or that are beyond our control.
5. Reliance on Information: You agree that any reliance you choose to place on the information or advice provided in the service is at your own discretion and risk. We provide information in good faith and believe it to be accurate and reliable at the time given, but it is general and cannot account for every factor in your personal situation. You should use our information as one input among others and not as the sole basis for any decision. If you do rely on it solely, you do so acknowledging the limitations discussed in these Terms.
6. Indemnity: You agree to indemnify and hold harmless PEASY Services Pty Ltd and its directors, officers, employees, and agents (“Those Indemnified”) from and against any and all liabilities, losses, damages, costs, or expenses (including reasonable legal fees on a solicitor-client basis) incurred or suffered by Those Indemnified arising out of or in connection with:
(a) any breach by you of these Terms (including but not limited to unauthorized distribution of our materials, or misuse of the service);
(b) any false, misleading, or inaccurate information you provide to us which is relied upon in delivering the service;
(c) any use or reliance by you on the service or deliverables for a purpose outside the scope of this Agreement, or any misuse of the advice contrary to our disclaimers (for example, if you use our report in a way that it was not intended, or you share it with a third party against these Terms and they rely on it and suffer loss, resulting in a claim against us, you would cover us for that);
(d) any claim by a third party against us due to your actions or omissions in connection with this service. (For instance, if you share our report without permission and a third party asserts intellectual property infringement or sues us for some reason related to that sharing, you agree to indemnify us.)
This indemnity is a continuing obligation, separate from your other obligations under this Agreement, and will survive the termination or completion of this Agreement. We will notify you promptly of any such claim and will, so far as is possible, permit you to assist in the defense (at your cost) if appropriate, but we reserve the right to control the defense and settlement of any claim against us.
7. No Liability for Delays or Failures Beyond Control: We will not be liable for any delay in performing, or failure to perform, any of our obligations under this Agreement if such delay or failure is due to an event or circumstance beyond our reasonable control (commonly known as “force majeure”). Such events may include, but are not limited to, acts of God, epidemics/pandemics, natural disasters, acts of government or war, labor strikes, technical failures (like internet outages or software disruptions), or the unavailability of necessary data or systems. In such an event, our obligations will be suspended for the duration of the event, and we will work with you to resume service as soon as practicable. If a force majeure event substantially prevents us from delivering the service in the long term, either party may have the right to terminate the Agreement (in which case we would provide appropriate refunds for any undelivered portion, as required by law).
8. Professional Liability Standard: We carry out our service with due care and skill, as required by law. However, except as required by law, we will not be liable for any consequences arising from professional advice which we advised you to seek but you either did not seek or did not follow. (For example, if we urged you to get a building inspection or legal review and you chose not to, or if a solicitor gave you advice on a contract that you disregarded, you agree we are not responsible for issues that arise from those decisions.)
9. Total Liability: If, despite the limitations above, we are found responsible for any damage or loss arising out of or in connection with our service, and liability cannot be excluded, then to the fullest extent allowed by law our aggregate liability will not exceed the total amount paid by you for the Buyer Coach service.
(Solicitor Customisation Recommended: Liability and indemnity clauses should be reviewed to match the business’s specific risk profile and to ensure enforceability. Ensure the limitation of liability is compliant with ACL – e.g., not applied in a way that’s not permitted. Indemnity scope can also be tailored by a solicitor to specific concerns.)
We are committed to customer satisfaction and encourage you to reach out if you have any concerns or complaints. Most issues can be resolved quickly through open communication.
Contact Us First: If you have any issue with the service, or believe we have not met your expectations or our obligations, please email our customer service at customerservice@pz.com.au. Include as much detail as possible about your concern, and any solution you are seeking. We will acknowledge your email and typically respond within 2–3 business days. We aim to resolve complaints amicably and in a timely manner.
Good Faith Discussions: Both you and we agree to attempt in good faith to resolve any dispute or disagreement that arises out of or in connection with these Terms or the service. This means giving each other a reasonable opportunity to address the issue before taking any formal action. For example, if you’re unhappy with something, allow us the chance to investigate and, if appropriate, offer a remedy (like redoing part of the service or providing a partial refund) before escalating. Likewise, if we have an issue (like misuse of our intellectual property), we will reach out to you first.
(Optional Escalation Clause: If a dispute cannot be resolved through direct negotiation within [30] days of one party notifying the other of the dispute in writing, either party may propose to escalate the matter to mediation. The mediation would be conducted by a neutral third-party mediator. Both parties would need to agree on the mediator and share the costs of the mediation equally. The mediation would take place in New South Wales (or virtually). If mediation is not agreed or does not resolve the dispute within a reasonable time, either party may then consider pursuing other legal remedies. This mediation clause is optional and can be customized or removed by a solicitor if a simpler approach is preferred.)
Other Avenues: These Terms do not prevent you from seeking assistance from consumer protection agencies like NSW Fair Trading or the ACCC, or from filing a claim in an appropriate court or tribunal if you feel your rights under consumer law have been breached. However, we genuinely hope to resolve any issues directly with you first, as we value our clients and our reputation.
Continued Service: Unless the issue is such that continuing the service is impossible or would prejudice either party, we both agree that during a dispute we will continue to fulfill our remaining obligations under this Agreement to the extent practical. (For example, if you raise a complaint about one aspect of the service, we will try to continue delivering other aspects, and you should continue cooperating, so that one issue doesn’t halt everything, unless it’s unavoidable.)
Urgent Relief: Nothing in this clause prevents either you or us from seeking urgent interim relief (such as an injunction) from a court if necessary to prevent serious harm or to preserve legal rights while a dispute is being resolved.
(Optional: The formal mediation clause above is not mandatory. A solicitor can advise whether a specific dispute resolution process should be included or left more open-ended. The key is that the client knows to contact the business to attempt resolution first.)
Because this is an online/digital service, acceptance of these Terms is done electronically. By completing the online sign-up process for the Buyer Coach service, you are entering into a binding agreement.
Electronic Consent: You agree that clicking “I Agree” (or similar) and submitting your details constitutes your electronic signature, and is legally equivalent to signing a physical document. The timestamp of your acceptance and your provided name/email in the sign-up form will serve as a record of your agreement to these Terms & Conditions.
Age and Authority: By accepting, you confirm that you are at least 18 years old and legally capable of entering into this contract. If you are signing up on behalf of another person or jointly with a partner, you warrant that you have the authority to do so and that all relevant parties have consented to these Terms. (Our service is generally intended for individual use. If two or more people are jointly receiving the coaching as a team, each should agree to the Terms, or one person must be authorized to agree on behalf of both/all.)
Entire Agreement: Your acceptance of these Terms indicates that you agree this document (along with any specific details or service description provided at purchase, including price and scope) forms the entire Agreement between us. It supersedes any prior discussions or representations regarding the Buyer Coach service. You are not relying on any statement or promise that isn’t written in this Agreement or in official service materials we provided. (If something important to you is not written here, you should ask to have it added in writing before accepting.)
Amendments: We may update these Terms from time to time, but any changes will not affect you retroactively. The Terms that apply to you are those in effect at the time of your purchase. If we need to make a change to these Terms that would apply to an ongoing service you already bought, we will notify you and you would have the right to agree or not (and if not, we’d work out a solution or terminate with a suitable refund for any undelivered portion). For new purchases or renewals, the latest Terms will apply as of that date.
No Cooling-Off (Confirmation): By ticking the acceptance box, you specifically acknowledge that you waive any cooling-off period that might otherwise apply, to the extent permitted by law. You want us to start work on the service immediately, and you understand that you cannot cancel for a simple change-of-mind once we have started. (This does not waive your rights to a refund or remedy under ACL for a service failure — those rights remain.)
Record of Agreement: After acceptance, we will usually send you a welcome email which may include a copy or link to these Terms for your reference. We encourage you to save that for your records. If you ever need to reference the Terms you agreed to, don’t hesitate to ask us for a copy or revisit our website if they are posted there.
This Agreement is governed by the laws of New South Wales, Australia. You and we agree that any disputes arising under or in connection with this Agreement (subject to the dispute resolution clause above) will be subject to the jurisdiction of the courts of New South Wales. Both parties submit to the non-exclusive jurisdiction of those courts, meaning that if a dispute does go to litigation, the matter may be heard in a NSW court (such as the courts in Sydney), and each party waives any objection to those courts on the grounds of venue or inconvenient forum. (Non-exclusive jurisdiction means we’re not absolutely restricted from filing or joining actions elsewhere if appropriate, but NSW is the primary agreed forum.)
If you are a consumer residing in Australia, you are protected by the consumer laws of Australia and, where applicable, the specific consumer laws of your state or territory. This clause does not override any rights you may have under those laws; it simply clarifies which locale’s law will govern the interpretation of this contract and related disputes.
In the event that any provision of this Agreement is found to be invalid, illegal, or unenforceable under the laws of New South Wales, such provision shall be severed to the minimum extent necessary, and the remainder of the Terms will continue in full force and effect.
Acceptance: By checking the box and clicking to accept, you confirm you understand and agree to these Terms & Conditions of the Buyer Coach service with PEASY Services Pty Ltd.
Thank you for choosing Buyer Coach. We look forward to assisting you in your property buying journey!
Version: 9 December 2025 (v1.0)
(Note: It is advisable to review this document periodically or consult a legal professional to ensure it remains up-to-date with any changes in law or business practices.)